Question 1
Most brainstorming software packages use:
questions to prompt a user.
icons and multimedia.
genetic algorithms.
neural computing.
All of these.
Question 2
The Internet is the only way to deliver distance learning today.
True
False
Question 3
Thus far, distance learning has had very little impact on education.
True
False
Question 4
In electronic brainstorming the participants can:
simultaneously generate ideas and comments.
anonymously generate ideas and comments.
identify and consolidate key issues.
simultaneously and anonymously generate ideas and comments.
All of these.
Question 5
The standard GSS process ends with idea generation.
True
False
Question 6
Most brainstorming software packages use:
questions to prompt a user.
icons and multimedia.
genetic algorithms.
neural computing.
All of these.
Question 2
The Internet is the only way to deliver distance learning today.
True
False
Question 3
Thus far, distance learning has had very little impact on education.
True
False
Question 4
In electronic brainstorming the participants can:
simultaneously generate ideas and comments.
anonymously generate ideas and comments.
identify and consolidate key issues.
simultaneously and anonymously generate ideas and comments.
All of these.
Question 5
The standard GSS process ends with idea generation.
True
False
Question 6
Creativity can be stimulated by environmental factors.
True
False
Question 7
Distance learning can be utilized 24/7.
True
False
Question 8
Distance learning supports discussion style courses.
True
False
Question 9
The most common way to deploy a GSS today is through the use of a decision room.
True
False
Question 10
The acronym CSCW stands for computer-supported communication in work.
True
False
Question 11
Which of the following provides real time collaboration?
Internet
Groove
Lotus Notes
Microsoft Net meeting
All of these.
Question 12
Which of the following is associated with group work?
Internet
Groove
Lotus Notes
Microsoft Net meeting
All of these.
Question 13
Creativity can be improved:
when individuals learn special methods.
when individuals act in groups.
by using specialized software.
All of these.
None of these.
Question 14
Organizations use online training to reduce training costs.
True
False
Question 15
Groupware are computerized tools designed to provide group support.
True
False
Question 16
Groupthink may lead to confrontation pressure.
True
False
Question 17
Which of the following is a soft information category?
Opinion
Assessments
Predictions
Rumors
All of these.
Question 18
PLM systems have a unique set of issues, completely different from other enterprise information systems.
True
False
Question 19
Critical success factors must be considered in attaining an organizational goal.
True
False
Question 20
ERP is designed to control all major business processes with a single software architecture.
True
False
Question 21
CRM systems are batch applications designed to operate at low peak times.
True
False
Question 22
One of the major issues in supply chain management is demand forecast.
True
False
Question 23
Real-time systems that alert managers to potential opportunities or problems are called EOM systems.
True
False
Question 24
The terms executive information systems and executive support systems are used interchangeably.
True
False
Question 25
Exception reporting focuses on deviations from predefined standards.
True
False
Question 26
Enterprise information systems and executive information systems are essentially the same thing.
True
False
Question 27
MRP systems are designed to meet the data mining needs of an organization.
True
False
Question 28
CRM:
is an interactive process.
seeks to provide the right product to the right customer.
puts a major focus on the selling side.
enables accurate target marketing.
All of these.
Question 29
The concept of drill-down refers to:
search for a specific item, going top-down.
exercises dictated from top management.
a quality control check in EIS.
a management by exception approach.
quick accessibility to various levels of detail.
Question 30
BAM stands for:
business process modeling.
business activity modeling.
business activity monitoring.
business activation modeling.
None of these.
Question 31
Supply chain management begins with raw material and ends with finished goods to the end customers.
True
False
Question 32
Enterprise information systems are designed to support top management and middle management.
True
False
Question 33
Explicit knowledge is also referred to as:
sticky knowledge.
leaky knowledge.
trendy knowledge.
electronic knowledge.
All of these.
Question 34
Explicit knowledge is:
easy to explain.
easy to apply.
easy to document.
easy to explain, document and apply.
None of these.
Question 35
Organizational learning skills include:
an awareness of personal biases.
openness to new perspectives.
a sense of humility.
exposure to unfiltered data.
All of these.
Question 36
Explicit knowledge is hard to document.
True
False
Question 37
Intellectual capital is a synonym for knowledge.
True
False
Question 38
A knowledge repository is a collection of internal and external knowledge.
True
False
Question 39
Tacit knowledge is hard to document.
True
False
Question 40
Determining the value of an organization's intellectual assets is relatively easy.
True
False
Question 41
Which of the following is true about knowledge management?
Successful managers have always been performing knowledge management.
You need large investments in technology to make it work.
The benefits are always clear at the start of the effort.
The benefits are easy to calculate.
All of these.
Question 42
Tacit knowledge is:
easy to explain.
easy to apply.
easy to document.
easy to explain, document and apply.
None of these.
Question 43
A community of practice is a group of people in an organization that share a common professional interest.
True
False
Question 44
Organizational culture can impact profitability.
True
False
Question 45
A learning organization refers to an organizations capability to learn from external sources.
True
False
Question 46
Tacit knowledge is also referred to as:
sticky knowledge.
leaky knowledge.
trendy knowledge.
electronic knowledge.
All of these.
Question 47
Knowledge management can be performed using document management.
True
False
Question 48
Explicit knowledge deals with objective, rational, and technical knowledge.
True
False
Question 49
Learning can be passive, active, or intermediate.
True
False
Question 50
Tacit knowledge has been called leaky knowledge.
True
False
True
False
Question 7
Distance learning can be utilized 24/7.
True
False
Question 8
Distance learning supports discussion style courses.
True
False
Question 9
The most common way to deploy a GSS today is through the use of a decision room.
True
False
Question 10
The acronym CSCW stands for computer-supported communication in work.
True
False
Question 11
Which of the following provides real time collaboration?
Internet
Groove
Lotus Notes
Microsoft Net meeting
All of these.
Question 12
Which of the following is associated with group work?
Internet
Groove
Lotus Notes
Microsoft Net meeting
All of these.
Question 13
Creativity can be improved:
when individuals learn special methods.
when individuals act in groups.
by using specialized software.
All of these.
None of these.
Question 14
Organizations use online training to reduce training costs.
True
False
Question 15
Groupware are computerized tools designed to provide group support.
True
False
Question 16
Groupthink may lead to confrontation pressure.
True
False
Question 17
Which of the following is a soft information category?
Opinion
Assessments
Predictions
Rumors
All of these.
Question 18
PLM systems have a unique set of issues, completely different from other enterprise information systems.
True
False
Question 19
Critical success factors must be considered in attaining an organizational goal.
True
False
Question 20
ERP is designed to control all major business processes with a single software architecture.
True
False
Question 21
CRM systems are batch applications designed to operate at low peak times.
True
False
Question 22
One of the major issues in supply chain management is demand forecast.
True
False
Question 23
Real-time systems that alert managers to potential opportunities or problems are called EOM systems.
True
False
Question 24
The terms executive information systems and executive support systems are used interchangeably.
True
False
Question 25
Exception reporting focuses on deviations from predefined standards.
True
False
Question 26
Enterprise information systems and executive information systems are essentially the same thing.
True
False
Question 27
MRP systems are designed to meet the data mining needs of an organization.
True
False
Question 28
CRM:
is an interactive process.
seeks to provide the right product to the right customer.
puts a major focus on the selling side.
enables accurate target marketing.
All of these.
Question 29
The concept of drill-down refers to:
search for a specific item, going top-down.
exercises dictated from top management.
a quality control check in EIS.
a management by exception approach.
quick accessibility to various levels of detail.
Question 30
BAM stands for:
business process modeling.
business activity modeling.
business activity monitoring.
business activation modeling.
None of these.
Question 31
Supply chain management begins with raw material and ends with finished goods to the end customers.
True
False
Question 32
Enterprise information systems are designed to support top management and middle management.
True
False
Question 33
Explicit knowledge is also referred to as:
sticky knowledge.
leaky knowledge.
trendy knowledge.
electronic knowledge.
All of these.
Question 34
Explicit knowledge is:
easy to explain.
easy to apply.
easy to document.
easy to explain, document and apply.
None of these.
Question 35
Organizational learning skills include:
an awareness of personal biases.
openness to new perspectives.
a sense of humility.
exposure to unfiltered data.
All of these.
Question 36
Explicit knowledge is hard to document.
True
False
Question 37
Intellectual capital is a synonym for knowledge.
True
False
Question 38
A knowledge repository is a collection of internal and external knowledge.
True
False
Question 39
Tacit knowledge is hard to document.
True
False
Question 40
Determining the value of an organization's intellectual assets is relatively easy.
True
False
Question 41
Which of the following is true about knowledge management?
Successful managers have always been performing knowledge management.
You need large investments in technology to make it work.
The benefits are always clear at the start of the effort.
The benefits are easy to calculate.
All of these.
Question 42
Tacit knowledge is:
easy to explain.
easy to apply.
easy to document.
easy to explain, document and apply.
None of these.
Question 43
A community of practice is a group of people in an organization that share a common professional interest.
True
False
Question 44
Organizational culture can impact profitability.
True
False
Question 45
A learning organization refers to an organizations capability to learn from external sources.
True
False
Question 46
Tacit knowledge is also referred to as:
sticky knowledge.
leaky knowledge.
trendy knowledge.
electronic knowledge.
All of these.
Question 47
Knowledge management can be performed using document management.
True
False
Question 48
Explicit knowledge deals with objective, rational, and technical knowledge.
True
False
Question 49
Learning can be passive, active, or intermediate.
True
False
Question 50
Tacit knowledge has been called leaky knowledge.
True
False
