1. Delegation + Participation =
A. Trust
B. Empowerment
C. Ineffectiveness
D. Uncertainty
2. Which theory of motivation emphasizes the importance of perceived probabilities of
desired outcomes?
A. Expectancy theory
B. Equity theory
C. Maslow's theory
D. Hawthorne's theory
3. If an individual's __________ self-concept is too far removed from his or her real potential
to achieve it, he or she may develop feelings of inadequacy or failure.
A. real
B. ideal
C. true
D. sense of
4. If you, as a supervisor, want others to be motivated, it starts and stops with:
A. your boss.
B. your subordinates.
C. the community.
D. you.
5. There are four ways to delegate. Which is NOT one of them?
A. Stewardship
B. Delegation dump
C. Macrodelegation
D. Gofer delegation
6. There are four causal factors influencing job satisfaction: organization-wide factors, jobcontent
factors,
immediate work-environment
factors, and:
A. promotional opportunities factors.
B. personal factors.
C. training factors.
D. role clarity and conflict factors.
7. The method most commonly used to change attitudes is:
A. sensitivity training.
B. more pay.
C. punishment.
D. greater recognition.
8. Which of the following is NOT one of the reasons to let police officers participate in
making decisions that can affect them?
A. Participation fosters a sense of teamwork.
B. Participation increases commitment, which increases productivity.
C. Participation makes others believe that you really care about their welfare and
work.
D. Participation does not foster a sense of teamwork.
9. Which of the following needs is NOT included among Maslow's hierarchy of needs?
A. Ideal self needs
B. Social needs
C. Neurotic needs
D. Self-concept needs
10. The main reason supervisors do NOT reward employees more often is:
A. they think they lack the time and creativity to come up with ways to do it.
B. they think the employees get enough feedback at their annual reviews.
C. they think the employees do not need it.
D. they do not want to spoil the employees.
11. Productivity is:
A. output divided by input.
B. equivalent to profit.
C. the output of the labor contributed by members of the organization.
D. not related to the quality and quantity of the services that an organization is in
business to provide.
12. Team training a diverse workforce demands a lot of:
A. legal backing.
B. materials.
C. emotional intelligence.
D. authority.
13. Recognition and rewards should move:
A. downward.
B. upward.
C. horizontally.
D. All of the above
14. What is composed of those activities, sentiments, and interactions that are necessary for
group survival?
A. The required system
B. The personal system
C. The emergent system
D. The group social system
15. __________ refers to the feelings of closeness and camaraderie that bind the members of
a group together.
A. Cohesiveness
B. Motivation
C. Productivity
D. Performance
16. Intergroup behavior involving police organizations is rarely of a win/lose variety,
because police organizations are:
A. essentially cohesive.
B. independent of very few groups in society.
C. usually independent.
D. not generally looked on as being interdependent groups.
17. __________ can lead to contentment and can sometimes lead to groups becoming
lethargic, negatively affecting group productivity.
A. Complexity
B. Conflict
C. Cooperation
D. Competition
18. Two key indicators of cohesiveness within an organization are:
A. employee turnover and attendance.
B. morale and productivity.
C. satisfaction and productivity.
D. efficiency and effectiveness.
19. Conflict occurs as the result of competition for limited resources and:
A. compatible goals.
B. competition.
C. rewards.
D. coaching.
20. In the maturity continuum, the pronoun for best defining independence is:
A. you.
B. me.
C. us.
D. I.
